Providing technical skill in monitoring and maintaining the performance of the computer network system and related hardware and software.
Installing, maintaining, configuring, upgrading, and repairing technical systems, hardware and software.
Providing server, end-systems, network, and domain administration.
Train and assists end users, such as administration, faculty, staff, and students, in the proper use of network applications, Internet services, hardware, software applications, and other on-line computer services.
Troubleshooting problems with the hardware and software installation and applications.
Providing specialized user support services to diagnose and resolve problems.
Managing and resolving connectivity and compatibility issues.
Coordinating application development, systems integration, and product upgrades provided by vendors or outside service contractors.
Providing technical skill and assistance for data storage for all services.
Providing for the back–up and restoration of user files.
Coordinating and ensure network security to control system access.
Installing, configuring, updating, and monitoring antivirus programs.
Providing technical skill and assistance on establishing specifications and system requirements to ensure and maintain remote access for users.
Evaluating and recommending appropriate software and hardware standards and purchases.
Serving as a technical resource in assisting users to resolve problems with specialized and dedicated technology systems.