- Providing technical skill in monitoring and maintaining the performance of the computer network system and related hardware and software.
- Installing, maintaining, configuring, upgrading, and repairing technical systems, hardware and software.
- Providing server, end-systems, network, and domain administration.
- Train and assists end users, such as administration, faculty, staff, and students, in the proper use of network applications, Internet services, hardware, software applications, and other on-line computer services.
- Troubleshooting problems with the hardware and software installation and applications.
- Providing specialized user support services to diagnose and resolve problems.
- Managing and resolving connectivity and compatibility issues.
- Coordinating application development, systems integration, and product upgrades provided by vendors or outside service contractors.
- Providing technical skill and assistance for data storage for all services.
- Providing for the back–up and restoration of user files.
- Coordinating and ensure network security to control system access.
- Installing, configuring, updating, and monitoring antivirus programs.
- Providing technical skill and assistance on establishing specifications and system requirements to ensure and maintain remote access for users.
- Evaluating and recommending appropriate software and hardware standards and purchases.
- Serving as a technical resource in assisting users to resolve problems with specialized and dedicated technology systems.